Frequently asked questions

RabbitPay Checkout is a fast one-click checkout built for Shopify brands. It helps improve conversions, reduce checkout abandonment, lower payment costs, and deliver a smoother buying experience.

Indian D2C brands selling on Shopify — particularly high-COD businesses, where unverified cash-on-delivery orders and return-to-origin are a real cost, and brands that treat checkout conversion as something worth optimising rather than accepting as-is.

Three costs that sit at the same point in an Indian D2C funnel: shoppers dropping off during a slow checkout, unverified COD orders that ship and come back undelivered, and payment friction on mobile. RabbitPay addresses all three at the checkout step itself — address prefill to cut typing, verified COD and risk checks to cut RTO, and a UPI-first payment step for mobile-heavy traffic.

RabbitPay publishes four merchant-impact figures on its homepage: a 35% conversion uplift, a 28% reduction in return-to-origin, checkout completed in under 3 seconds, and a 92% address prefill rate. These are the figures RabbitPay publishes; what an individual store sees depends on its catalogue, traffic mix and current checkout.

Yes. RabbitPay is built on top of COD King's proven checkout and COD optimization infrastructure, trusted by Indian merchants.

The shopper opens a checkout with their delivery address already filled in and editable, sees the order summary and total, then picks how to pay — UPI, cards or netbanking, or verified cash on delivery — and confirms. It is designed to read as one screen on mobile rather than a multi-step form.

Yes. RabbitPay intelligently pre-fills customer addresses with up to a 95% fill rate, enabling faster checkouts, fewer address errors, and higher conversion rates.

UPI takes the primary position in the payment step, with cards and netbanking as fallbacks, and verified cash on delivery alongside them. The UPI experience covers the apps Indian shoppers already use — Google Pay, PhonePe, Paytm, BHIM UPI, Amazon Pay and CRED.

RabbitPay keeps the COD path your shoppers expect and adds guardrails around it: pending orders are screened before dispatch, risk checks run before fulfillment, and customers confirm their details with less friction. The aim is fewer fake orders and less leakage between checkout and delivery, not fewer COD orders.

RTO means return to origin: an order that ships but comes back undelivered. The brand pays forward and reverse shipping, handles the returned stock, and books no sale — which is what makes it one of the more expensive failure modes in Indian D2C. It is why RabbitPay pairs verified COD and risk checks with the checkout itself rather than treating them as a separate step.

Yes. RabbitPay Checkout can be customized with your brand logo, colors, and styling to provide a seamless shopping experience.

Leave your email address and mobile number in the short form on the home or contact page, and our team will contact you within 12–24 hours. You can also reach the team directly by phone or WhatsApp.

Your RabbitPay Checkout can be live on your Shopify store within 1 hour. Our team takes care of the complete setup for you.

No. There are no documents, paperwork, or lengthy verification processes required to get started with RabbitPay.

No. RabbitPay integrates with your Shopify store without disrupting existing operations — you keep your current payment gateway, your settlement process stays exactly as it is, and the team handles the setup rather than leaving it to your developers.

Request a free demo through the form on this site, and our team will contact you within 12–24 hours to walk you through the checkout, features, pricing, and answer any questions specific to your business.

Choose the pricing that suits your business. Pay 1% on successful prepaid orders and 0.3% on successful COD orders, with no setup fee or monthly commitment, or opt for our monthly plans starting at ₹999.

RabbitPay charges 0.3% on successful COD orders. This is separate from the 1% on successful prepaid orders, so you only pay the rate that matches how the order was actually paid.

Both rates apply to successful orders: 1% on a successful prepaid order and 0.3% on a successful COD order. An order that does not complete does not attract the transaction fee.

Setup is free on both plans, and the per-transaction option carries no monthly commitment. If a fixed monthly cost suits your volume better, monthly plans start at ₹999.

Growth is the standard plan for growing D2C brands: 1% on successful prepaid orders, 0.3% on successful COD orders, free setup, unlimited monthly volume, COD verification included and standard support. Enterprise is for brands at 50k+ monthly orders and is priced on volume, adding an SLA, MDR discounts, a dedicated customer success manager and dedicated support.

Yes. You can easily add a COD convenience fee for your customers to encourage prepaid orders and reduce unnecessary COD purchases. This is separate from RabbitPay's own pricing, which is 1% on successful prepaid orders and 0.3% on successful COD orders.

Yes. RabbitPay works with your existing payment gateway, so there's no need to switch providers.

Yes. RabbitPay supports multiple payment gateways, giving you the flexibility to choose how payments are processed.

Yes. Collect a partial payment online and the remaining amount on delivery. This helps reduce RTO, improve customer commitment, and increase prepaid conversions.

No. Your existing payment gateway continues to handle settlements, so your settlement process remains exactly the same.

The payment partners shown on the product page are Razorpay, PhonePe, PayU, Paytm, Cashfree, Juspay and Decentro. RabbitPay works alongside the gateway you already use rather than replacing it, and supports running more than one.

The marketing and analytics partners shown on the product page are Meta, Google Ads and Google Analytics, so checkout activity can reach the platforms most D2C brands already run acquisition and reporting on.

Yes. RabbitPay is built specifically for Shopify stores and can be integrated without disrupting your existing operations.

Yes. RabbitPay follows industry-standard security practices to protect your customer and transaction data.

The pricing page carries PCI-DSS Level 1 and SOC 2 (in progress) as trust indicators, and RabbitPay states that it follows industry-standard security practices to protect customer and transaction data. For anything more specific — a security questionnaire, data processing agreement or current compliance documentation — ask the team directly.

Four channels, all listed on the support and contact pages: phone, WhatsApp, email, and the lead form. Every RabbitPay merchant gets direct access to the team rather than a ticket queue, so ops and tech questions land in the same place.

Monday to Saturday, 09:00 to 21:00 IST. Within those hours RabbitPay commits to fast responses, ops and tech on the same channel, and hands-on help when you need a faster rollout.

Yes. Setup and configuration documentation is published at rabbitpay.ai/documentation, linked from the Resources menu in the site header. It covers getting started, integrations and troubleshooting.

Enterprise is priced on volume, so it starts with a conversation. Use Talk to Sales on the pricing page, request a demo, or reach the team on any of the usual support channels — phone, WhatsApp or email.